Need help? Check out the How To content below, reach out via chat (see chat icon in the bottom right of the screen), via email at support@getfeedb.com or request a phone call. Our mission is to help you succeed!
When requesting feedback via email or sending other email messages or offers from your Feedb account you will notice the “from” email used is something like account-name@feedb.io while the “reply to” email is your own email address.
We have noticed that “plain text” looking email messages are way more effective at engaging with your audience.
Thanks to the feedback of some of our QuickBooks online users that created an invoice or marked it as paid before the actual product/service was delivered we have added the option to delay the automated feedback request.
A new section called “Steps” has been just added to the feedback settings menu so you can easily customize the steps your contacts will take when providing a rating based on what outcomes are important to you.
E-mail delivery is complicated, there is an ongoing battle to fight legitimate spam that affects many legitimate emails that are actually not spam, like the one you are sending.
© 2023 Feedb