Learn the concepts, tips and tricks that will boost your success
Up until now, the Net Promoter Score in a scale of 1 to 10 has been the only rating style available in Feedb. Also, the question asked has always been the same: “How likely are you to recommend Company X to a friend or colleague?”.
We have supercharged the reminder section to automate the follow-up of customers that don’t respond to a feedback or review request the first time they are asked. Now, you can set up to 4 auto reminders and pick the timing of each and even whether to send it via email or SMS.
Your business will make more money if your customers are happier. But how do you keep your customers happy? How do you even know what your customers like or dislike about your product? Ask them.
First, let’s define in simple terms what are a first party and third party reviews: 1st Party Reviews: submitted directly to you by your customers. 3rd Party Reviews: submitted to a 3rd party review site.
As a business owner you want more online reviews. They help building trust for your brand separating it from the competition and directly increasing your word of mouth sales.
After months of hard work, we have the new offers section ready!
We are super excited to announce that the new SMS feedback requests are now fully launched across the entire Feedb platform.
Implementing appropriate marketing strategies is key for the success of any business, but with so many options to chose from, it is understandable to feel a little lost in the choosing process.
We are excited to announce the new feature that just went live: Direct Review Requests. Now, it is super easy to manually or automatically request a review thru Feedb with the convenient review site links so your customers are only a click or a tap away from leaving you a review.
Your business will make more money if your customers are happier. But how do you keep your customers happy? How do you even know what your customers like or dislike about your product? Ask them.
First, let’s define in simple terms what are a first party and third party reviews: 1st Party Reviews: submitted directly to you by your customers. 3rd Party Reviews: submitted to a 3rd party review site.
As a business owner you want more online reviews. They help building trust for your brand separating it from the competition and directly increasing your word of mouth sales.
Google allows you to get your own reviews directly from customers and gives you the chance to be seen as your own review source given that you keep it real and optimized with the tagging that makes it easy for them to crawl.
Your business will make more money if your customers are happier. But how do you keep your customers happy? How do you even know what your customers like or dislike about your product? Ask them.
After months of hard work, we have the new offers section ready!
Your business already attracts some referral business and for obvious reasons you love those referrals.
Here is a post to provide some good insight about the difference of these 2 similar but completely different terms.
When requesting feedback via email or sending other email messages or offers from your Feedb account you will notice the “from” email used is something like account-name@feedb.io while the “reply to” email is your own email address.
We have noticed that “plain text” looking email messages are way more effective at engaging with your audience.
When it comes to email marketing the key is to keep your messages simple and focused.
Email is one of the most effective ways to establish communication with customers and also to reach more people who may be interested in your products or services.
E-mail delivery is complicated, there is an ongoing battle to fight legitimate spam that affects many legitimate emails that are actually not spam, like the one you are sending.
DMARC stands for “Domain-based Message Authentication, Reporting, and Conformance” and it is a domain’s authentication policy statement that informs receiving servers what they should do if an email fails SPF or DKIM authentication.
Many of our users requested the ability to use QuickBooks Online estimates as triggers in automations created in Feedb to automate follow-ups to estimates sent.
If you are using our QuickBooks Online integration and use classes in your Quickbooks account you will be happy to hear now you can use Quickbooks item or invoice classes in your Feedb automations as a condition.
After months of hard work, we have the new offers section ready!
We have just released new automatons available to QuickBooks Online users that besides automating the feedback request process after an invoice is created or paid, can also automate the sending of email messages and offers when certain criteria is met.
We are happy to announce the launch of a section we have been working on for a while. The new “Automations” section is designed to help you grow your business sending one-on-one personalized email and SMS messages when certain triggers occur.
Thanks to the feedback of some of our QuickBooks online users that created an invoice or marked it as paid before the actual product/service was delivered we have added the option to delay the automated feedback request.
QuickBooks is the #1 rated small business accounting software that helps business owners and managers organize their finances all in one place.
We all know the saying, “it takes money to make money”, and it is totally true.
It’s not just about getting new customers, it’s about keeping the ones you already have!
It’s true that running a plumbing business in a drifting economy like ours has become even more difficult in the past few years.
When requesting feedback via email or sending other email messages or offers from your Feedb account you will notice the “from” email used is something like account-name@feedb.io while the “reply to” email is your own email address.
We have noticed that “plain text” looking email messages are way more effective at engaging with your audience.
Thanks to the feedback of some of our QuickBooks online users that created an invoice or marked it as paid before the actual product/service was delivered we have added the option to delay the automated feedback request.
A new section called “Steps” has been just added to the feedback settings menu so you can easily customize the steps your contacts will take when providing a rating based on what outcomes are important to you.
E-mail delivery is complicated, there is an ongoing battle to fight legitimate spam that affects many legitimate emails that are actually not spam, like the one you are sending.
Do you remember the last email from a customer sending you a great comment about your company by email? If so, you probably remember how it got buried in your inbox.
A couple of years ago, there was a change in Yahoo’s DMARC policies in order to stop fraudulent emails, this change caused the bounce of many emails coming from Yahoo.com addresses sent from non-Yahoo servers.
You can easily just search for your business name and once picked the url is automatically created for your business in our system.
You can easily just search for your business name and once picked the url is automatically created for your business in our system.
Learn how to show in your website how much your customers love your business.
Learn how to create beautiful email templates for your customers.
Learn the simple procedure that will let you have a Feedb icon in the home screen of your iOS device linking to Feedb so you can easily use Feedb from your mobile phone.
Learn how to add contacts and request customer feedback
Learn the simple procedure that will let you have a Feedb icon in the home screen of your Andoid phone linking to Feedb so you can easily use Feedb from your mobile phone.
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